Hello there, @richard96.
I acknowledge your thoughts after switching a payroll plan in QuickBooks. However, QuickBooks Standard Payroll has been replaced by Core Payroll to enhance customer experience and enable us to deliver features faster.
Concerning the zero tax payment to HMRC, this is intended to ensure that the payroll liabilities are recorded accurately in the system. I understand that this can lead to confusion for clients, as it may appear as an inaccurate liability until the actual payment is processed. Thus, I recommend communicating the timing and nature of these postings clearly to clients to avoid misunderstandings regarding their payroll liabilities.
While we consider your experience with the application, you can submit feedback regarding how QuickBooks Core Payroll works with tax payments and how we can improve this for your business needs. You can follow the steps below to begin:
- Go to the Gear icon.
- Select Feedback.
- Enter a brief description of your product suggestion.
- Click Next to submit feedback.
Learn how to get the most out of QuickBooks Online Core Payroll with our comprehensive collection of help articles and step-by-step guides in this article: QuickBooks Online Core Payroll | Resource Hub.
Feel free to add a reply if you have additional questions about tax payments or to clarify entries from your company file, @richard96. I'm just a few clicks away to help. Stay safe!
