We appreciate the additional information you've provided, dawn. Let me provide suggestion and route you to our live expert support to sort this out.
If you need to delete a submission, one option to consider is deleting the pay run in QuickBooks. By doing this, QuickBooks will also delete the corresponding Full Payment Submission (FPS), regardless of whether it has been submitted to HMRC.
Here's how to delete a pay run:
- Go to Payroll and select Employees.
- Choose the Employee who needs their pay run deleted.
- Select the most recent pay period.
- On the Payroll Payment List tab, locate the pay run you want to delete and select Delete from the dropdown options.
- Select either to Delete this payroll payment or Close to cancel.
- Repeat these steps for any additional pay runs that you need to delete.
You can check this article, this will provide a detailed walkthrough on how to delete a pay run, coupled with comprehensive explanations of what occurs both before and after the deletion. This will give you a full understanding of the entire process from start to finish: Delete a pay run in QuickBooks Online Core Payroll.
If you prefer not to delete the pay run, I recommend reaching out to our live expert support team for further assistance with this matter. They are well-equipped to provide you with the necessary guidance and alternative solutions.
Additionally, I've provided a resource that could be beneficial for you in addressing and resolving payroll error codes, especially when submitting to HMRC: Fix payroll error codes in QuickBooks.
We are committed to ensuring a smooth payroll process for you. If you have any further questions or require additional assistance, please feel free to hit the Reply button. We are eager to help and provide the support you need.
