Employees and Payroll
Welcome back, @KMH3,
I can add a bit more information about this topic.
This behavior is normal and your payroll service is working as designed. You're unable to unlock a pay run if the pension is already submitted to Pension Sync.
To go about this, I'd recommend contacting our Support Team for further help. They can help you with the FPS setup and process necessary corrections in QuickBooks Online Advanced Payroll. Here's how you can get our contact information:
- Click the (?) Help menu at the top right section of your QBO Dashboard.
- Tap the Contact us button.
Please update me on how the call goes. I'll be on a lookout for your reply as I want to make sure you're all set. Have a nice day!
