Hi gizelle,
For this scenario, I would encourage your to contact our phone support to check your payroll setup.
- Click on Help in the upper right hand corner.
- Click on Contact us.
- Enter a short details of this scenario or you can just copy and paste your question and click Let's talk.
- Click on Get the number.
If you're using Paysuite, you can contact their payroll support.
We're just around if you have other questions.
