Back in April I had this same problem. I was sold Standard payroll when updating from Desktop (user for 20+years) but standard payroll was not fit for purpose. When I upgraded to Advanced it was not possible to migrate all data so I spent hours and hours re-inputting data.
Quickbooks therefore offered me free upgrade as good will. I assumed my subscription Direct debit would increase after 6 months. I thought all was OK until today when I found that my payroll subscription has been made inactive. Seemingly I was put on a "free trial". I have over 70 staff to process before bank BACS deadline tomorrow and payroll is inactive. Spent an hour on helpline, transferred to Tier 2 technical team only to be cut off. I can't do anything til service department opens tomorrow.
My staff are expecting to get their Christmas wages but risk being paid late. Very upset
