I appreciate your effort going through GovGateway to see if your password works, @Tracey c. I also wish you didn't have to go through all these hurdles when submitting CIS return through QuickBooks Online.
I understand the convenience of being able to submit your CIS returns on time. Since this involves your password, we’re unable to check it here for security reasons. I’d like to turnaround this experience by routing you to the right support.
Here's how:
- Go to the Help icon.
- Select the Search tab and click Contact Us.
- Enter a brief description of your concern.
- Select either Start a chat or Get a callback.
Please know that our chat support experts are available all day from Monday - Friday. You can also call us from 8:00 AM to 10:00 PM during Monday-Friday and 8:00 AM to 6:00 pm on Saturday - Sunday.
As a workaround, you’ll want to file it manually via HMRC. You can visit this website: HMRC.
You can read through this article for more details about filing Constructions Industry Scheme (CIS) return directly to HMRC in QuickBooks Online: How to submit a CIS return.
I’ve included this reference to help you record CIS suffered and submit the figures to HMRC: Record Deductions Suffered under CIS in QuickBooks Online.
Feel free to post again or reply in this thread if you need further assistance with filing CIS returns. I'm always here to guide you. Take care.
