Hi there, CB2224.
I appreciate you for sharing detailed information about your concern and for performing some steps to fix the issue. I understand that things have been challenging for you with employees' timesheets that didn't transfer properly into the payroll data. I'll ensure you'll be routed to the right person to investigate the cause of the issue and able to transfer the data accurately.
When you run payroll and create an employee's paycheck but the data from the timesheet is missing, the details below are the possible causes of this matter.
- The employee's profile is setup to not use timesheets.
- Hours entered may have fallen on a date outside the paycheck's date range.
- Incorrect pay frequency may be set up for employee.
- The payroll item used on paycheck differs from the one on the timesheet.
To start fixing this, I recommend making sure that time tracking is turned on in your company preferences.
Here's how:
- On the top menu bar, choose Edit and Preferences.
- Select Time & Expenses. Then, the Company Preferences tab.
- For Do you track time?, choose Yes.
- Click Ok.
If the problem persists, you can open this article to view extra details on how to perform another step to resolve the issue: Fix a paycheck with missing timesheet info.
If the problem continues to occur, I suggest contacting our QuickBooks Support Team again. I can see that you already contacted them but they can pull up your account in a secure environment which we're unable to do it here in the Community. They'll be able to check the reason why timesheet data did not transfer over to your payroll accurately.
Lastly, you may refer to this article to see information on how you can print a blank and weekly timesheet in QBDT: Create and print timesheets.
I'm only a few clicks away if you need further assistance in managing timesheets in QuickBooks, CB2224. It's always my pleasure to help you out again. Have a great day!
