@Mark_R
Good day Mark,
First I just want to say how sad your response makes me. I have reached out to your team, sat for several hours in the chat and via a phone call, to no avail. Sometimes the person on the other end who is a rep for QBO does not even try, they will just transfer me, sometimes they act as if I am not there and disconnect, whatever the rep for QBO decides to say at that time, I do not get help. I am really getting sick of the run-around.
With this new tax, which takes effect on 1/1/2023, the QBO team should have added it much sooner then last week. QBO did not give its users enough time to sort out all of the errors that QBO is just to lazy to sort out. Having the percentage total be 100% and not the 90%, like the law was written for, that is just a careless error on QBO's part. Me reaching out and telling the QBO team that is a stupid suggestion, sorry but it is. It is like here waste some time to tell us of an error that you and ever other user in the state of Colorado has been telling us. The first comment in this thread was submitted on the 22nd, QBO should be aware that they made a mistake setting this up. I should not have to spend my time notifying you of such.
QBO needs to start actually providing customer service, constantly passing the buck to another department and never providing me help has caused me to lose all faith in this company. I find I get more help from this forum, from other paying users that are going through the same issues as me. We piece it together before QBO and its team even attempt to help. That should make QBO sad, the fact that it cannot even be there for its users.
Thank you users of this forum because I have gotten more help from you all then I ever got from QBO.
