BeccaTwig
Level 3

Employees and payroll

@Director 1 

Sadly no, even if you contact QB directly and sit in the chat, they still cannot tell you how to correct it.  What they did with me though is send me the instructions for doing it several times, but never clarified why the % was 100% not 90%.

 

From what I have been able to figure out is even though it states 100%, that 100% means 90% and when you enter the % paid by the employer / employee, you would enter 50% meaning that the total 90% would be divided evenly between employer and employee.  

 

Now do not get me wrong, I hate guessing, but this is the best I could figure out without relying on QB themselves.  QB has let their customer service slip so much that it is non-existent.

 

I hope what I stated above makes sense, if not message back here and I will try to help =D.