I understand how time-consuming it is when something isn't applicable the way you need it, MelTilk. Getting this resolved is our priority. Allow me to share details to help you get through this and get back to business seamlessly.
For us to get things back on track, I'd suggest contacting our Customer Care Team to check the status of the issue. Also, to further investigate and provide steps on how to resolve this.
To guide you on how to reach them, you may follow these steps:
- On your QuickBooks account, go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Choose Contact Us.
- Enter the issue or topic in the field box, then select Continue.
- We’ll provide you with a few support options. Choose which one is best for you.
Moreover, I've added this link that may help you look for other references when performing QuickBooks-related tasks: QuickBooks Desktop Help articles.
We want this resolved as much as you do, MelTilk. Keep us posted if you have other QuickBooks-related concerns. We're here to help. Take care!
