I'd appreciate you for performing the steps to get this resolved, LongH.
Since the issue persists, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Here's how:
- Go to the Help menu.
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
Additionally, you can check out these articles that'll help you file and print your W2 forms in QuickBooks Online:
I'd appreciate your patience in getting this issue resolved. Please know that we're always here to help you out.
