katpickrell
Level 1
‎January 28, 2023 03:42 PM

Does anyone have any advice on dealing with a payroll correction? The payroll correction team seems unreachable by the customer for updates or any information.

A payroll correction case was started January 4th and finished wrong on January 5th.  And new case was started January 6th.  The W-2 deadline is quickly approaching and I need to know this will be done on time in order for me to get them out on time.  Mind you, I have almost zero faith in them to complete it accurately, but I'm just at their mercy at this point.  A representative gave me the email xxxxxxxxxxxxxxxxxx@xxxxxx.xxx to email them for a status update, but the email bounced back.  I'm beyond frustrated.
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Nicole_N
QuickBooks Team
QuickBooks Team
‎January 28, 2023 05:41 PM

Employees and payroll

Hi, @katpickrell. I understand how that could be frustrating not to receive any updates about your payroll correction. Know that this isn't the kind of service we want you to have. 

 

If the Payroll Corrections Team wasn't able to get back to you within the period they set, I'd suggest reaching out to them again to follow up. Their live support team is only available M-F 6 AM to 6 PM PT for QuickBooks Online Payroll Core and Premium. Any time and any day for Payroll Elite. 

 

Here's an article for the details: Payroll Support.

 

Moreover, make sure that QuickBooks email is added to your email's trusted list to receive updates. 

 

You may want to visit this article to learn more about payroll corrections: Correcting Payroll in QuickBooks Online Payroll Core, Premium, and Elite.

 

You can always post any of your QuickBooks-related concerns here. I'd be glad to help. Take care!

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zenzee
Level 1
‎March 14, 2023 12:41 PM

Employees and payroll

@katpickrell Any luck? I have been getting no where since last summer when I alerted them of issues due to migrating from Desktop to Online and missing the first 6 month of pay history as a result. Incorrect W2s went out and it's March, still no update! I feel your frustration. We can't correct them ourselves and are expected to sit around and wait, rack up IRS penalties and frustrate employees in the meantime??

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