One of my coworkers is having this same error message - "We weren't able to show your payroll info". We have refreshed multiple times, changed his password, used a different browser (Microsoft Edge and Google Chrome) and used three different computers to try to login. None of which brought success. I have also tried to follow the steps further up in this chain to speak with a human from the help section in the top right corner of the webpage WITH NO LUCK. It won't even let me begin to type a chat in the chat area. I have attached a picture of the grayed out chat box making it impossible to reach somebody even though I'm well within the open business hours.
Please Help.
