lauralynn87, it gives me great pleasure to welcome you to the community. I'm glad you reached out to us. I'm happy to help with your first question in our forum.
The following scenarios are the reasons why you may encounter errors or inaccurate information when you run the Payroll Liability Balances report:
- The payroll item was posted to the incorrect account in your Chart of Accounts.
- A liability check or a paycheck was canceled after the liability was settled.
- A write check or bill payment was used to record the payment instead of a liability check.
If you encounter scenario 1, here's how to fix it:
- Go to the Reports menu, then Employees and Payroll. Click Payroll Item Listing.
- Check the payroll item to ensure it corresponds to the accurate account. Double-click the account name to open, then edit. Hit Next.
- Select Payroll Liabilities in the Liability Account dropdown.
- Follow the onscreen steps, then click Finish.
- Hit Update all existing transactions to use this new account, then OK in the Update transactions with new account window.
You can visit this article to know the steps if you experience the errors for scenarios 2 and 3: Fix a discrepancy on the Payroll Liability Balances report in QuickBooks Desktop Payroll.
Moreover, let's also verify if our contribution item is currently set up. If incorrect, please check out this link to know how to update it: Set up and manage company contributions.
I've also included the following article to learn how to follow wage garnishment orders using QuickBooks Desktop Payroll: Set up and collect garnishments.
Click the Reply button below if you have further questions about managing reports. We're available 24/7. Have a prosperous year with QuickBooks.
