Thank you for providing us with detailed information about the issue you're encountering, Campbell.
There are some cases when you add tax information of an inactive employee, and the error message "Object Not Found" will show up.
Let's just ensure that the employee you're trying to add a tax to is active by going to Payroll, selecting Employees, and checking your employee's Status. And if your employee is active, this might be a browser-related issue.
Know that QuickBooks Online uses browser cache and cookies to run faster, but these can also block web pages from loading, which might be the reason for the error you're account is experiencing.
I'll help you clear your browser's cache and cookies to fix them. Let's start by accessing your QBO account via incognito mode. This doesn't store cache files that may cause odd behaviors when running a web-based program. Below are the shortcut keys you can use:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
Then, try adding the Massachusetts Paid Family and Medical Leave to your employee's tax info again.
If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, you can use another supported browser or device. Might be that the current one you're using has a temporary issue with the program.
After performing the steps, if the error persists, I recommend contacting our QuickBooks Online Support.
They have resources that can help you pull up your account and look for the leading cause of the error by doing a screen share session.
I'll also add these articles to help you fix the common errors QBO:
You're always welcome here in the Community if you have additional questions about QuickBooks. We'll be happy to extend a hand. Enjoy your day, and take care always!
