Thank you for your concern. I did reach out to phone support which is part of the reason I am so disappointed. 1. The only solution the phone support person was able to offer was to use the Chrome browser to run payroll.
2. It took over 5 minutes of talking to the robotic answering service that had no idea of how to solve my issue, then getting a live person on the phone who took another 5 minutes to confirm my account then another 10 minutes of me trying to explain the problem to a support person with very limited command of English to get a solution which is of limited use.
3. Your reply that I try to talk to phone support is especially irritating. Please bring back US based support over a decent phone connection.
