Employees and payroll

Thanks for getting in touch with the Community, bebbs1974 and ttatum94.

I've reviewed our ongoing investigation (INV-89246) and can confirm there's been some updates posted to it while it's still being researched.

If your company file's stored on a local network, our Product Investigations team advises that there's been some identified improvement in application speed by performing a RAM Allocation to increase the application's Maximum Cache.

Here's how to perform a RAM Allocation:
 

1. Close QuickBooks. Confirm it's not running by checking in Task Manager. If you see it active in Task Manager, highlight it, then select End Task.
2. Once QuickBooks is closed, use your Windows icon, then enter "Run".
3. Type in "%programdata%\Intuit\QuickBooks Enterprise Solutions xx.0". Replace the "xx" part of your text with the QuickBooks version and press Enter. If you can't find your program data, you can show hidden files. Steps for doing so can be found on Microsoft's website.
4. Open the qbw.ini file.
5. Press Ctrl + F simultaneously on your keyboard to open the Find window, then find "DBSERVEROPTIONS".
      • If it already exists, increase your initial cache number.
      • In the event it doesn't exist, add a new line above your [LED] tag, then enter
   "[DBSERVEROPTIONS]
   InitialCache=4096M
   MaxCache=0". You'll want to be aware that enabling max cache won't take effect if entered at the very top or end of your file. When you're finished, click Save, then Close.
6. Open QuickBooks and press F2 to access the Product Information screen.
7. Review your Local server information section and see if the changes on your value took place. If not, follow our steps for disabling the hosting, then re-enabling it. This will enable your changes to take effect.
8. Close and reopen QuickBooks.
9. Open the company file and run a Verify/Rebuild to see if your Employee Center window is still freezing.

In the event your company file is stored with Right Networks, our Product Investigations team advises there's been some success with pulling the file outside of Right Networks to use and run payroll.

While our investigation's still ongoing, you can also get in touch with our Customer Care team if you haven't yet and reference the investigation's case number (INV-89246). They'll be able to pull up your account in a secure environment and add you to our list of affected users. This ensures you'll receive email notifications about any updates relating to it.

I'll be here to help if there's any additional questions. Have a wonderful day!