Hi there. I understand how crucial is your direct deposit concern. I want to redirect you to the best support group to address this immediately. Please note that this is a public forum, and we do not handle account-related concerns to protect our customer's data. Allow me to explain and help you regarding the unsuccessful direct deposit.
This happens when:
- An employee's bank account information was entered incorrectly.
- There's a problem with the employee's bank.
- The pay date falls on a weekend or holiday.
- The direct deposit payroll was submitted after the cutoff time which is 5 PM Pacific Standard Time.
- When this happens, the payroll will be processed on the next banking day.
If your scenario drops for the first two reasons, the funds will be rejected and returned to the employer's account. This manner will take 2-3 business days after the pay date. Since your employees still haven't received the funds after the settlement date, please give us a chat or call so we can do a direct deposit trace.
Here's how to get our contact number:
- Go to Help and enter Talk to a human.
- Click on Talk to a human and enter Direct deposit trace.
- Select I still need a human and click Get help from a human.
Then choose to start a Chat or get a Callback.
You can also refer to this article for the frequently asked questions about direct deposit.
I've added more references for more information, FAQs, and resolved direct deposit issues:
I'll help if you need anything else about employees' direct deposit. Thanks for dropping by.
