Welcome to the QuickBooks Community, LeahC. Let's take some steps to ensure that your employees receive their emailed pay stubs smoothly.
When emailing paystubs to your employees, you can check the sent folder of the email you're using to see if the transaction was sent. Since there is nothing in your Outlook Sent folder, you need to send a test to yourself. This is to confirm if there is a problem with your email service.
Once confirmed that there isn't an issue and the employees say they didn't receive their paystub, you have to ask them to check their email spam folders. Then, filters that might block emails.
If the issue persists, I recommend advising your employees to enter the correct password. If they still can't open the email, you can refer to this article on how you can resolve your webmail password: Fix webmail password issues in QuickBooks Desktop.
On the other hand, you also have the option to invite your employees to Workforce through QuickBooks Desktop Payroll. This is to allow your employees to see and print their own pay stubs and W-2s online.
Lastly, refer to this article if you need steps on how you can see what you've paid out in your QuickBooks payroll: Create a payroll summary report in QuickBooks.
Keep me posted if you have other questions about managing paystubs in QBDT. I'm still here to help you more. Have a wonderful day ahead, LeahC.
