I understand how this situation has affected your business tasks, @LeahC. I'm here to help ensure the sent paystubs show up in the Sent folder in Outlook.
It is possible that the option to save copies of sent messages is disabled in your Outlook profile, which could be the reason why you are unable to view any delivered emails in your Sent folder.
To ensure that your Outlook profile is correctly configured, here are the steps you can follow:
- Open Outlook.
- Go to the File menu, then select Options.
- Click on Mail.
- If the Save copies of messages in Sent Items folder box is already checked, let’s clear it and exit out of Outlook.
- Once done, follow steps 1-4.
- Then, go back to the Save messages section and check the Save copies of messages in Sent Items folder box.
- Once ready, click on OK.
Now you can send a test email to yourself to see if it will appear in your mail account.
If none of the steps mentioned above resolve the issue, I suggest reaching out to your Internet Service Provider (ISP) to inquire about their handling of outgoing messages. There may be specific settings they need to configure to ensure that data sent from QuickBooks automatically appears in the Sent Items folder.
Moreover, you might also consider exploring this article that guides you on how to invite your employees through QuickBooks Desktop (QBDT) Payroll to access and print their own pay stubs and W-2s online: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskto....
I would appreciate it if you could let me know how things are going by adding your response below. I'm here to assist you with any information you might need.
