I was finally able to speak with a Payroll Manager at Quickbooks (after being transferred 4 times) that told me he had an update yesterday afternoon that the overtime exemption is NOT working. The code was sent to us to set up, but the actual process of it withholding correctly has not been pushed out to QuickBooks, and QuickBooks apparently did not feel the need to tell us this. This Manager told me that a new update is due out Friday, the 5th and that it will hopefully correct our problem. QuickBooks is aware that the process is not working, and yet they keep allowing posts to continue saying to try this and try that. This is the response I got from QuickBooks on my last post, which is absolutely unacceptable.
Please know that we're aware of this matter, but we don't have any specific time-frame when will this issue be fixed. Rest assured that you'll receive communication when the ability to set up and track this new Alabama requirement becomes available in QuickBooks Payroll.
If you want to process payroll for your employees, you can still run payroll as you normally do, but please know that you're still unable to file forms until the issue is fixed. Once you receive an update, you'll want to reach out to our QuickBooks Payroll Support Team for payroll corrections.
So their answer is to keep running payroll, meaning that our employees withholdings are wrong. And we won't be able to file our reports with the State of Alabama until they get this fixed, but have no idea when that will be???
