PR MGR, Your last post hits the nail on the head. Thank you!
"QuickBooks is aware that the process is not working, and yet they keep allowing posts to continue saying to try this and try that. "
This is a long time ongoing problem with the Quick Book community forum agents.
I have asked before are the agents getting paid by the word?
I have asked before do they even read our questions as the majority of answers indicate that they have not.
I have suggested that they be required to read our questions out loud 3 times before they post.
I have lamented that they have unhelpful canned responses. I do not need to see them to say "That is unfortunate" or "we want you to have a good experience" I just want an answer, and should not be required to wade through a bunch of feel good comments that serve no purpose but to make it seem like they care.
I actually like the product, but get frustrated with all the unhelpful answers.
