@bugoutgirl your experience was exactly the same as mine - hours on the phone/chat to first fix the PFML, and then the battle with this stupid Workers Comp rate. But I don't have time to switch to a new service right now - people need to be paid. I think QB banks on this, that customers won't make the effort to switch. Mid-year switch can be a nightmare - we have 401K, deductions for benefits, PTO, Sick, UTO yada yada. Such an enormous hassle and time-waster. But I am definitely gonna start shopping around. This is utter nonsense and incompetence. 🤬🤬🤬🤬🤬
