I just spent another 2 hours on the phone with yet another QuickBooks representative. And like the 10 others I've talked to or chatted with over the last 2 weeks, she told me something completely different. And no, my problem was not resolved. She said there was a huge volume of calls from Alabama users because the calculation is NOT working. Calling in to Customer Service continues to be useless and a waste of time until the problem gets resolved by the programmers at QuickBooks, which has NOT happened. I was told today that the escalation to the "back-end" programmers did not actually happen until yesterday. How that is possible, I have no idea!
Alabama users, per my latest conversation with a QuickBooks representative, our only workaround until the programmers get this working, whenever that may be, is to create 2 separate checks for each hourly employee - one for the first 40 hours that are not subject to the exemption and one for overtime hours after 40 that are subject to the exemption. On that second check, you will zero the Alabama taxes withheld. And unfortunately, this doesn't address the problem of tracking the exempt wages if you are an employer that pays overtime on a Holiday week or pays daily overtime over 8 hours.
QuickBooks has failed Alabama users on this one. I still don't understand why QuickBooks can't clearly communicate this to the Alabama users. Why are they forcing us to spend hours and hours on the phones with representatives that they know will not be able to help us because the problem has not been fixed????
