Hello there, @clang7060.
I understand the concern about the discrepancy between the hours available in each employee's record and what prints on their paychecks. I want to ensure you get the support you need to address this issue.
It seems like you've already reached out to our support team, but I recommend contacting them again for a thorough review of your account in a safe and secure environment. They can provide real-time assistance to ensure there's no disconnect between the hours recorded for each employee and what appears on their paychecks.
Here's how to reach us:
- Go to the Help menu. Then, select QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Enter a brief description of your concern. Then, hit Continue.
- Sign in to your Intuit account.
- Enter the code you'll receive in your Intuit email. Then, click Continue.
- Choose to Chat with us or Have us call you.
You can check out their support hours here: Contact QuickBooks Desktop support.
You might want to run, print, and customize payroll reports. Here's a guide on how: Run payroll reports.
If you have any other concerns regarding payroll, please don't hesitate to leave a reply below. The Community is always here to lend a helping hand and provide the assistance you need.
