Let's figure out the cause of the payroll items being unavailable and fix it to keep you going with your task, liz.
I checked if there's an ongoing issue about payroll items, saying it's unavailable, but there's none. You could be experiencing browser issues. Let's perform troubleshooting steps to isolate this.
Start by opening a private browser or an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
After this, clear the browser's cache so the system can restart. Clearing the cache will reboot the system, allowing you to work with a clean slate. Then, check whether the items still show up as unavailable. If it still doesn't work, you can use other supported browsers.
Furthermore, if the issue persists after doing all the troubleshooting steps, I recommend contacting our Customer Support Team so they can further investigate. Here's how:
- Go to the Help icon.
- Select Contact Us.
- Enter your concern, then click Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT.
QuickBooks Online Payroll Premium, Elite - any time.
Additionally, I'll share this article to help you create, manage, assign, or update pay schedules: Set up and manage payroll schedules.
Hit reply in the thread if you have follow-up questions about managing your payroll items. I'll be around to assist. Have a great day!
