I wish you didn't have to encounter this issue, @AcctCo. I'll put you in touch with our best help available so you can get updates about your refund in QuickBooks Online (QBO).
Since the Community is a public forum, we're unable to pull up your account information here. That said, I recommend reaching out to our customer service team again so they can review your previous interactions with our support team and provide updates regarding the refund status.
To do that:
Go to the Help icon and choose the Search tab.
Select Contact Us.
Describe your concern and select Continue.
Choose between Chat with us and Have us call you.
Furthermore, I'm sharing this list of payroll reports that will be beneficial whenever you need an overview of employee wages, taxes, and contributions: Run payroll reports.
Keep in touch if you have other questions about direct deposit. We're always available in the Community to provide assistance. Stay safe.
