Let me guide you through the troubleshooting steps, @mccarronhomecare.
To determine if it is a browser-related issue, we can open the request to set up a direct deposit in a private window. Using an incognito will prevent your browsing history from being saved.
You can use either of these shortcut keys:
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If it works fine from there, switch back to your regular browser and clear its cache. If the issue persists, you can use other supported browsers to narrow down the cause.
Moreover, you might want to check this article and learn what to do if you need help adding a contractor or changing an amount when you create your 1099s in QuickBooks Online or QuickBooks Desktop: Troubleshoot missing contractors or wrong amounts on 1099s.
I'll be on the lookout if you need additional assistance managing your vendors in QuickBooks Online. Just add a comment, and I'll surely respond to it.
