Hi there, Snruss3ll72.
Yes, you can void the check and recreate the paycheck for your employees in order to have it recorded in the correct account. When doing so, you have to contact our support for the correction process. With this, you can also ask about the measures to be taken regarding the transaction on your register that you ought to be causing dissidence in your QuickBooks Online (QBO) books. You can follow the steps below to get a hold of them:
- Log in to your QBO account.
- Click on Help (?) at the upper right corner of your screen.
- Tap on Search, then select Contact Us.
- Select a topic to connect with the right expert.
- Choose how to contact our QB support team.
- Via a Callback - a spot is saved and will call you back.
- Via Chat - start a chat with our support.
Kindly know that our QuickBooks Online Payroll Core live support team follows Pacific Standard Time and is available from Mondays to Fridays from 6 AM to 6 PM. And our QuickBooks Online Payroll Premium and Elite are available any time of the day.
Let me know if you have additional queries with your payroll paychecks in QBO, Snruss3ll72. Just leave a comment with your questions below. I'll jump right back to assist you.
