Good morning, @missmissySEI.
Thanks for chiming back in and letting us know some additional details.
Since none of the my colleagues details and steps are working for you, I recommend contacting our Customer Support Team. They'll be able to use a screen share tool to help review your account with you and see why this is happening in your account. Here's how:
- Go to the Help menu.
- Tap the QuickBooks Desktop Help option.
- Click the Contact Us button.
- Enter your question and hit Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Please keep us updated on how the call goes. I'm only a post away if you need me again. Take care!
