Hello there, @Silas1234. I can see how challenging it was for you to access your QuickBooks Desktop (QBDT) payroll reports and move them to QuickBooks Online (QBO).
We appreciate your efforts in finding ways to achieve your goal. Allow me to help you this time.
Before anything else, please know that last May 31, 2024, the QBDT Pro 2021 version was discontinued.
This means the access to live support, Online Backup and Banking, and other services was also stopped. You can read this article for more information: QuickBooks Desktop service discontinuation policy.
However, if your QBDT Pro is still active, I'd like to know if you encountered any errors opening your account. If so, we can run Quick Fix My Program from the QuickBooks Tools Hub to resolve common errors.
Here's how:
- Close QuickBooks.
- Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub. Also, we recommend using the Tool Hub on Windows 10, 64-bit.
- Place the file where you can easily access it. If you've installed it before, find out which version you have by clicking the Home tab. It's visible on the bottom part.
- Open the file (QuickBooksToolHub.exe) and follow the onscreen steps to install and agree to the terms and conditions.
- Once done, click the icon twice on your Windows desktop to open the tool hub. Or search for it on your computer if you can't find it.
Check out this article for detailed info: QuickBooks Desktop won't open.
Once you open the account, let's acquire your previously filed tax forms.
Moreover, migrating company files from QBDT to QBO has an exact process to include all employee tax info. Feel free to check this article for more details: Move your QuickBooks Desktop file to QuickBooks Online.
Also, you can read this article to learn what data are transferrable from QBDT to QBO: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.
If you've already done those procedures, I recommend contacting our support again to get an update about the case you raised. You can click this link to contact us without logging in to your QBDT account: QuickBooks Support.
Additionally, you might want to know if you migrated the correct data in QBO via a report. Feel free to visit this article: Run reports in QuickBooks Online.
Don't hesitate to return here if you have additional questions about acquiring data from QBDT and move it to QBO. We'll be willing to lend a hand. Keep safe always.
