Employees and payroll
Welcome to the Community, robert-shattucka.
When using QuickBooks Bill Pay, limits may apply on your total number and amount of payments. If you're using Faster ACH Payments, these transactions are limited to a maximum of $25,000 per payment and don't count toward the monthly ACH payments in our QuickBooks Bill Pay subscription tier. Bill payments must also be higher than $0.01 and be a US-based payment in US Dollar currency.
In the event you're unable to pay a bill, I'd recommend checking if your company's using workflows or roles and permissions features. These are available with an Advanced subscription or with Bill Pay Elite and can prevent users from paying bills under some circumstances. Be sure to confirm the bill's been approved and that you have appropriate permissions to pay it.
You can learn more about using QuickBooks Bill Pay in our Learn about QuickBooks Bill Pay article.
In regard to having reached your transaction limit, I'd recommend getting back in touch with our Customer Care team and looking into what options may be available for raising it. Sometimes a request might be able to be submitted to look into raising limits on accounts. If such a request is an available option, they'll be able to guide you through the process.
They can be reached while signed in.
Here's how:
- Use the Help (?) icon.
- Click Contact Us.
- Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
- Select Start messaging or Get a call.
Be sure to review their support hours so you'll know when agents are available.
If there's any additional questions, I'm just a post away. Have a great Thursday!
