After over a year of calls and chats with Intuit support and getting nowhere, I'm reaching out to the community to see if anyone has a similar problem and figured out a way to get through the byzantine payroll tax resolution process.
We use Quickbooks Assisted Payroll. Since Q3 2023, I've received a quarterly notice that they are unable to file or pay our Oregon taxes because the paid family leave isn't set up correctly. I've confirmed many times with support that it is set up correctly. I've been told everything from, delete the entries and put them in again and it will be fine next quarter (it wasn't) to this was never escalated to the payroll tax team so we're doing that now and you should hear back from them in a few days (that was in July and I've never heard from them) to today's call, I can't help you because the tax team only responds to emails (they don't).
So I've been filing and paying my own OR quarterly reports for 5 quarters with no one seemingly able to fix the problem. To make matters worse, in Q3 2024 they didn't refund to us the taxes they collected from employees and didn't remit, which they had done before. So now Intuit is keeping funds that don't even belong to them.
I'm so frustrated that I'm thinking of switching to a different payroll system. Has anyone else had such a protracted battle over state taxes?
