Nicolet31
Level 3

Get employee updates not updating?

So we are getting a message to "Get payroll updates" 

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When we go through this process it seems like it is updating but when it finishes the same date will still appear?  

 

This has been an ongoing issue for 3 months.  Countless hours going back and forth with tech support. 

If we enter and run payroll for next week it will not take any taxes out of employee checks. 

 

I believe the last time this happened we had to run the database utility in single user mode which took us over 5 hours.

 

Why is this happening and what is the fix?  Having to do this every month should not be the option!

 

 

Solved