The first thing you will want to check is to make sure the account number and routing number were entered correctly, and in the right places. Make sure you have a copy of a voided check from the employee to refer to. Next, you will need to check with the employee if anyone else's name besides the employee's name is on the account. If the name on the bank account does not match the name on the direct deposit, this may interfere with the direct deposit. Finally, make sure the funds are available to withdraw from the business bank account and that the business bank account has been set up correctly in Quickbooks. Are any other employees having issues with their direct deposits? If they are, it may be that the business bank account was not verified correctly. If it is only this employee, and you have checked all of the above, have the employee contact his bank.
Employees: Make sure you have provided a voided check to your employer, and have provided your email address to your employer. Your email address will be part of your login to view your paystubs online.
