Tori B
QuickBooks Team
QuickBooks Team
‎June 26, 2025 12:56 PM

Employees and payroll

Thanks for checking back with us, @kim266. 

 

I appreciate you taking the time to try the steps my colleagues have provided above. Since you're not seeing the available options, I recommend contacting our Customer Care Team as Zack has mentioned. This way, they can review your account secure environment and investigate this matter further. 

 

Here's how you can contact our team: 

 

  1. Sign in to your QuickBooks Online company.
  2. Select (?) Help.
    A picture of a computer terminal with a message in the background.
  3. You can use the QB Assistant and enter your question or topic. QB Assistant will provide options for you to get answers. Or you can use the Search tab and enter a keyword or topic you're interested in. When you search, you'll be offered a list of articles related to your topic to choose from.
    A screen shot of a calculator and a text message.
  4. If you can't find answers to your questions:
    • QB Assistant: Type in Talk to an expert. You'll get options for expert help.
    • Search: Select Contact us to be connected to an expert for help.

 

 

Please let me know if there is anything else we can assist you with. Take care and have a wonderful day ahead! 

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