When you get the amounts are incorrect error and get locked out, it usually means the system thinks the numbers entered don’t match what was sent (even if you swear they’re correct). Sometimes it’s as simple as mixing up the order of the deposits or accidentally rounding them.
Here’s what worked for me (and a couple of folks I helped):
1. Double-check the exact amounts from your bank, they should match down to the cent, no rounding at all. Some banks show pending transactions differently, so make sure you’re looking at final posted amounts.
2. After two failed tries, QuickBooks locks you out as a security step. You’ll need to call QuickBooks Payroll support directly to reset the verification attempts, there’s no self-service unlock for this. Once they reset it, you can try again.
3. In the meantime, your direct deposit will stay inactive. If you have urgent payroll, you might need to print paper checks or use an alternate payment method until the new account is verified.
If you want to avoid back-and-forth, grab a screenshot or printout from your bank and have it ready when you call support, it’ll make the call smoother.
