I understand this can be an inconvenient situation, @ksantillanez. To reactivate payroll in QuickBooks Desktop after being locked out, I recommend contacting our Live Payroll Support team to request assistance with unlocking your account.
I agree with @PollNofer. You can follow their suggestions, and here's how you can contact our Payroll Support to unlock your account and try again:
- Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
- Click Contact Us, then enter a short description of your issue and concern in the box provided.
- Press Continue, then sign in to your Intuit account.
- Select Continue, and click Continue with my account.
- You'll receive a single-use code in your email; enter the code and select Continue.
- Hit Have us call you.
Once you get your payroll service back, we'll send two small test deposits to your account (usually within two business days). Log in to your online banking account or check your bank statement to find these two deposits labeled as QuickBooks or Intuit. Then, follow these instructions to ensure accuracy:
- Make sure you record both deposit amounts in the exact format shown by your bank, including cents (e.g., enter 0.12, not 12 cents or .12).
- Avoid rounding numbers, adding spaces, or including incorrect symbols.
- Double-check each digit to avoid errors.
Once you receive the test debits, follow the steps below to enter them and please contact us if you need further assistance:
- Go to the Employees menu, select My Payroll Service, and then click Account/Billing Information.
- Sign in using your Intuit Account login.
- Proceed to the Payroll Info section, then click the Verify link under Direct Deposit Bank Account.
Here's an article about this for more details: Verify your bank account for payroll.
I'll be adding this informative article to help you manage your direct deposit and payroll in QuickBooks Desktop: Create and run payroll.
Please know that you're always welcome to post any QuickBooks Payroll questions you have in this space.
