Thanks for bringing your question forward here in the Community, lisa-2i-t-com.
I want to make sure you're able to save the billable setting for your employee profiles in QuickBooks Online.
As an initial troubleshooting step, I recommend clearing the browser cache. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it becomes too full it can potentially cause certain viewing and performance errors within the system. Clearing the cache will remove anything that's preventing the Billable by Default setting from saving for your employees. Here's how to get this done in Chrome for example:
- At the top right, select the More ⋮ icon.
- Select Settings.
- Select Privacy and security.
- Select Cookies and other site data.
- Select See all cookies and site data.
- Type “intuit” in the search bar to find Intuit cookies.
- Select Remove all shown or the trash can icon.
- Restart Google Chrome for the changes to take effect.
The following article provides similar steps depending on which browser you're using: Clear cache and cookies to fix issues when using QuickBooks Online.
Please give this a try and let me know how things go afterward. I'll be here if you have any other questions.
