lsw5
New Member

payroll will not launch after update 22601

using QB desktop w/enhanced payroll. After installing latest PR update today (22601), scheduled payroll will not launch.  I keep getting kicked out of the program.  Features other than payroll seem to be working fine

MorganB
Content Leader

Employees and payroll

Good morning, lsw5.

 

Thanks for joining us here in the Community. I want to make sure you're able to run payroll in your QuickBooks Desktop account.

 

Getting kicked out of QuickBooks Desktop (QBDT) Payroll after an update often means there is a corrupted update, security issue, or multi-user conflict. The good news is this is typically a quick fix. Here are few solution options to try:

 

  1. Run as Administrator: Right-click the QBDT icon and select "Run as administrator".
  2. Restart & Single-User Mode: Close QBDT, restart your computer, then open QuickBooks and immediately go to File > Switch to Single-User Mode before accessing payroll.
  3. Re-verify Service Key: Go to Employees > My Payroll Service > Manage Service Key, click Edit, re-enter your service key, and click Finish (uncheck "Open Payroll Setup"). 

The following articles offer additional info about troubleshooting QBDT Payroll errors:

 

 

Please don't hesitate to reach back out if you have any other questions. I'll be here to lend a hand.