Hi there, Keith. This could be due to the employee's overtime setup.
QuickBooks will only calculate overtime automatically if an overtime payroll item is assigned to the employee’s profile. Without this specific payroll item linked, QuickBooks cannot recognize or calculate the employee's overtime hours.
To resolve this, open the employee’s profile and review their payroll setup. Check the list of assigned payroll items and confirm that an overtime pay item has been added. If it’s missing, add the appropriate overtime payroll item and ensure it is set up with the correct Qualified OT for standard rates (1.5x or 2x hourly rate).
If you have additional questions, feel free to leave a comment below.
