Hokiehall
Level 1
‎February 17, 2026 12:46 PM

Payroll not calculating taxes

We recently had an issue with our credit card payment. The card on file had been compromised and was de-activated.  The new card did not arrive before the monthly payment was attempted. The payment attempt was rejected.  The new card is now on file and the payment was successful. However, my payroll still says the subscription is still inactive even though I have verified everything.  No taxes or FICA are being deducted even though the monthly payment has been successfully made.  How can I get this taken care of.  Thanks.

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Candice C
QuickBooks Team
QuickBooks Team
‎February 17, 2026 01:23 PM

Employees and payroll

Hey, @Hokiehall. 

 

It's great to see you back in the Community! 

 

With the details you gave, I recommend contacting our Customer Support Team for further assistance. They'll be able to review your account and see why this is occurring. Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help/Contact Us option. 
  3. Enter your question and hit Let's talk. 
  4. Scroll down and choose to Get a callback. 

 

Feel free to come back and let us know how the call goes. We want to ensure that this get taken care of as soon as possible. Have a great day! 

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