kerryboersma
Level 4

Employees and payroll

Thank you all that replied to my issue but just to let all of you know-the solution was finally found after talking with 5 reps.

Note:Bank information can not be changed until all direct deposit transactions have cleared at the Intuit side(which you can not see).  The last rep told me that clients need to wait until the date on the direct deposit checks in your Quickbooks.  This includes payroll and subcontractors that are using direct deposits.   Also not that when changing bank info you will need 1-2 days before you can use direct deposit in your system.  This is very good to know now for planning going forward.

 

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