We have activated direct deposit for 3 different companies(3 different clients). We started since August 3rd or 4th of 2020 and yet no activation yet. All relevant information provided when we were following direct deposit process. Since than - Every week - we are following this issue with them. They provided case # and give us stupid reply in terms of Driver license has different address than company bank account (Obvious - Owner cannot change their address on Driver license based on business purchase - completely stupid answer) and in next call referring some other issue for same client. Whosoever front workers with intuit have zero knowledge about matter and when we asked connect us through your back office who mainly work or knowledgeable - they don't have any direct #. Horrible. They provided case number and each time different reason for non activation and yet questionable as they don't know.
We never have such issue until July for any direct deposit activation. 2 days and we all set with activation.
With such poor service and respond - our clients are so nice that they still write check manually and hoping that next payroll - we will give them direct deposit facility. 1 and half month - no response yet.
It is completely unprofessional behavior. Does any one have same issue as we are facing recently?
Any alternative option or how to get this problem resolved? We really need some help asap. High time. verge of loosing that client just because of QuickBooks fantastic service of direct deposit activation.
Please help us out - if someone have some input for this.
