Hi, @suzieharts.
Thanks for trying out the steps given by my colleague.
Have you performed the solution shared by @IntuitBrooks? Updating QuickBooks to its latest release will usually resolve issues like this.
To update QuickBooks Mac Desktop, follow the steps below:
1. Go to the QuickBooks Desktop menu and select Check for QuickBooks Updates.
2. If a newer version of QuickBooks Desktop is available, click Install Update.
3. When prompted, click Install and Relaunch. After the update, QuickBooks Desktop for Mac will automatically open.
For more information, you may refer to this article: Update QuickBooks Mac Desktop.
Now, try accessing payroll within QuickBooks. If you continue to get the same result, I suggest getting in touch with the Technical Support Team for further assistance. Here’s how:
1. Go to https://help.quickbooks.intuit.com/en_US/contact.
2. Select a topic twice.
3. Scroll down and click the green Get Phone Number button to get their contact information.
In the meantime, please log in to your payroll account using the built-in browser in your computer.
That's it. Please let me know how the call goes. If you need anything else, leave a comment below. I’m more than happy to help. Thanks for dropping by and take care!
