Hi there, @Andrea61.
I appreciate you following the suggested steps from the previous post. Since you're still not able to get the result that you wanted. I suggest contacting again our support QuickBooks Desktop Customer Support Team. They can further check on your account and provide you an additional option on how to get things done.
Here's how to contact our support team:
- Log in to your Quickbooks Desktop.
- Go to the Help icon, then click QuickBooks Desktop Help.
- Click on QuickBooks support representative.
- Select QuickBooks Desktop, then click Continue as a guess.
- Choose the QuickBooks version you are using.
- Enter a brief description of your concern on the Tell us more about your question box.
- Select from the options on how you wanted to contact support.
If you don't see the Help icon, you just need to update your version of QuickBooks Desktop. This is free and should just take a few minutes and an internet connection.
leave a comment if you need additional help. I'll be happy to assist you further. Have a good day.
