beaudett
Level 1

Employees and payroll

Good morning,

I was wondering if there was an update as to when this was going to be fixed.  I did call support and spent 2.5 hours on the phone with them but nothing was able to be corrected. I feel that it is due to intuit adding the sign in screen so they can see what products are being used.  The client has signed up for QB online.  I used their log-in then received a message that they were not allowed to set up direct deposit and to get permission from the admin.  They already have all the permissions so I'm not sure how to get rid of that message to hopefully get this to work.  The client did write paper checks this week and made the statement that this needed to be fixed by next week.  I would greatly appreciate any updates.  When I spoke to support they gave me a new case number so I don't know if I will receive any of the updates that was referred to in previous posts.  Thank you.