Employees and payroll

Hi there, sbrenner.

Thanks for reaching out to us. Let me help and provide some additional information about check register. 

Our Senior Contributor QBsguru provided the correct information. Once you're not able to find the liability check, you'll need to verify it by following the steps below:

1. Go to the Employee Center.
2. Select the Transactions tab.
3. Click the Transaction Center.
4. Select Liability Checks.
5. In the Date field, select the year or quarter that the liability check is in.
6. Look through the list of liability checks to see if the missing liability check appears. If the liability check is there but not in the register you expected, then the liability check is in the wrong register.
7. Double-click the liability check to open it. And change the Bank Account to the correct account.
8. If the liability check is not in the Transaction Center you must recreate the direct deposit liability check.

For additional reference, you can check these articles:

• Recreate a deleted direct deposit payroll liability check. 
• Account balance for Direct Deposit liabilities is not zero.

If you need further assistance with the steps, I recommend calling our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session. 

Here's how you contact our phone support: 

1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select the version of QuickBooks, and click Contact Us.
3. Type-in Customer Support on the search bar.
4.  And click Get the Phone number below. 

Please let me know how it goes. I'm just a post away if you have any other questions about check register. Have a good one.