I am trying to correct an issue in QB Pro Desktop that prevents me from activating Direct Deposit for a client. The issue seems fairly clear to me but I can't get anyone at QB to understand it. This client has Desktop Pro and Enhanced Payroll. The desktop program itself has an email ID. However, about 7 years ago after a series of issues QB decided to assign a different user ID (not email) for the payroll portion - separate from the email address. Now that I have been trying to activate Direct Deposit for almost a year. Direct Deposit wants an email address -- will not accept a user ID - and will not let me go forward. I'm not sure but I think if you could just assign an email to this clients payroll or merge the email and user ID I think that would do it. In numerous attempts to solve this, I have been on the phone in several phone calls and on hold for hours, cut off, been escalated, sent back to the bottom of the line, called back at the wrong number, told that even though this was escalated they would not escalate it without going thru an hour of basic steps already done. If this isn't solved soon I will simply outsource this client's payroll altogether. Last like many bookkeepers I am a sub-con for this client - I go in every couple of weeks to do PR -- and so will NOT be at their office when you call but at a number that is associated with PR. I have said this every time but QB ignores. Can anybody advanced enough on QB Desktop Pro please help? Also -- note to whoever is reading this: I have been working with QB Pro since it came out in 1998 -- no beginner answers please. Thanks.
