I appreciate following the steps suggested above, @DE20.
I've checked our records here and found that the investigation (INV-48422) is still open. I'd recommend getting in touch with our Customer Support Team so they can add your account to the affected user. They will also send you an update through email once it's fixed.
You can follow the steps given by my colleague @MaryLandT, to connect with them.
To know more about requesting DD increase and handling employee's data, please visit the links below.
Kindly update this thread after contacting live support. I want to make sure this is taken care of for you. Take care.
